On this episode we were very fortunate to have two guests who truly understand the importance of the human connection.
We covered so many topics that every business owner should know about, and take heed of!
In this conversation we got deep about being human, and even used the “L” word a few times.
This really was a conversation with close friends and we could easily have been at a cafe or even settled around our dining room table. We could have kept going for hours.
Here are some highlights:
13:30 - you can only reach 6 stars if you proactively talk to your customers
18:55 - why there are so many lost opportunities
21:44 - Greg’s experience of 5 star service
27:32 - do we invest in client retention or finding new clients?
30:28 - the 80/20 rule in marketing
32:15 - is loyalty still a focus for businesses?
40:41 - how do we remove fear from our interactions?
42:15 - why the Beatles were right all along
47:10 - the power of interviewing your clients
PLUS,
Remeny shared some stories from her clients that are worth listening to - could this be you??!!
Sit back and enjoy!
Here is some information on both guests and where you can find them:
Remeny Armitage
Founder & CEO, Brilliant and Human
I help agency owners and professional services proactively turn their clients into advocates. By listening to your clients, I can help you improve your client relationships and retention; whilst improving your marketing, services / products, teams and processes enabling you to increase your revenue and grow.
LI: www.linkedin.com/in/remeny
Greg Smith
Founder & CEO, Send Handwritten
I believe that the answer to our planet’s challenges are predicated on healthy ‘connection’ & robust relationships. Every business has the power to change lives through its everyday business activities. On a fractured planet, my mission is to build meaningful relationships for mutual benefit.
LI: linkedin.com/in/greg-smith-shw
W: sendhandwritten.com.au
Check out our previous episode here.
The purpose of the 6 Star Leaders podcast is to showcase and illuminate purposeful Business Owners on their journey to creating more impact in the world. We are igniting purposeful leaders!
At our core, we believe in 'doing business differently' so that heart, purpose, and passion are combined with profits for the best possible outcome. With those key ingredients, you'll be on your way to 6 Stars faster than you realise!
If you'd like to get in touch please contact us at contact@6starleaders.com