In this episode we meet with Karl Schwantes, a second-generation jewellery store owner and reputation marketing coach. He focuses on helping his clients achieve 5 star reviews to create credibility and reputation online.
He emphasizes the importance of surprise and delight in the client experience, and introduces the concept of "Magical Moments of Truth.” Karl enjoys pushing people out of their comfort zones to help them create a remarkable business and believes in having a business that generates income while allowing people to do things that bring them joy.
Here’s a summary of the key points of our conversation:
and much more…
Here’s some information about Karl:
Karl Schwantes, Owner Xennox & Founder, My 5 Star Reviews
Karl Schwantes is a Customer Experience Expert and an international
award-winning author, a Telstra business award finalist and winner of
the My Business Awards 2020 for the Best Customer Experience.
Karl has an uncanny eye for quality and uniqueness. As the owner of
Xennox Diamonds, a 47-year-old second-generation family business, his
skill lies not just in making unique jewellery but also in crafting
phenomenal experiences with clients. His clients are left feeling like they
have just been a part of something truly special, which has seen Xennox
Diamonds generate over 1043 x 5 star Google reviews.
In 2020 Karl launched a program sharing all the Xennox business
secrets and showing business owners how to craft remarkable client
experiences that turn great testimonials into Google Reviews that drive
leads and sales in their business 24/7, without spending a dollar on ads.
What are you famous for?
Creating memorable experiences (which often include whisky)
Something Interesting About You
Father of triplets (4 kids in total under 2) Also spent 10 years in the military as an Artillery Officer
How to Get In Contact With Karl:
W: about.me/karlschwantes (Connect with me)
W: xennoxdiamonds.com.au/ (Xennox Diamonds)
FB: facebook.com/xennoxdiamonds/ (Facebook)
The purpose of the 6 Star Business is to help businesses find more meaning, purpose and profits in their endeavours. We seek to 'do it differently' and encourage everyone to rise above the status quo to do what it takes to be different: with meaning, purpose and intention. With those key ingredients, you'll be on your way to 6 Stars faster than you realise!
If you'd like to get in touch please contact us at firstname.lastname@example.org